Privacy policy

Flowork mobile app. Last updated 2 November 2026.

This policy explains how Flowork Business Center L.L.C handles your information in the Flowork mobile app. For our website, see the website privacy policy.

Information we collect

• Account details: your name, email address, password (stored in protected form), company, and any profile photo or details you choose to add.
• Bookings and orders: room bookings, cafe orders, invoices, payment status and credit use. Card details are entered with our payment provider and are not stored by us.
• Community content and messages: posts, comments, photos and private messages you send or receive.
• Requests and building services: service requests, visitor details you enter, and parcel records.
• Company documents: if you are your company's owner or representative, a record of the documents you open or request.
• Activity status: when you were last active and message delivery and read status. You can turn off active status and read receipts in Chat privacy.
• Location: if you allow it, your location is used to show the business center nearest to you. You can turn this off in your device settings.
• Device information: a notification token if you allow notifications, and technical crash reports used to fix problems.

Face ID or fingerprint sign-in is handled by your device. We do not receive your biometric data.

How we use it

We use this information to run your account, provide bookings and building services, process payments, send service messages, keep the community safe, fix problems, keep financial records and meet legal obligations.

Safety and moderation

You can report or block other people. When something is reported, authorised Flowork staff may review the reported content, including the relevant private messages, and may remove content or restrict accounts. These reviews and actions are logged.

Who we share it with

We do not sell your personal information. We share it only as needed with:

• service providers that host our systems, send email and notifications, process payments and report technical errors;
• your company, where this is needed for its account, billing or documents;
• other members, for information you choose to make visible, such as your posts and directory profile;
• authorities or advisers, where the law requires it or it is needed to protect people or our rights.

These providers may process information outside the United Arab Emirates.

Keeping and deleting your information

You can delete your account in the app under Account, Delete my account, or by email.

When an account is deleted, we erase your profile, posts, comments, messages you sent and service requests. We keep booking, order and invoice records without your name for as long as needed for financial and legal purposes. We also keep moderation records without a link to you. If you have an upcoming booking or an open cafe order, it must be cancelled or completed first.

We keep other information only for as long as needed for the purposes in this policy or as the law requires.

Your choices

You can view and update your profile in the app, and change notification and chat privacy settings. For questions or requests about your information, email connect@flowork.ae.

Children

The app is intended for adults and is not directed at children.